If replacement goods are required, they should be re-ordered from our website. If you have purchased a Combo Deal, the whole contents of the Combo Deal must be sent back to us in order to receive a refund. If you were lucky enough to have won one of our prizes at an event, but it's not the right size or colour we are happy to get this swapped over for. Just send back your prize to us, stating the event the item was received at, the new size or colour required and a delivery address to send it back out to you. Please note that while we are happy to exchange colours and sizes we cannot exchange your prize for a different product.
We're unable to exchange or refund orders that have been customised in any way. For example Cut length rope, splicing work and any heat transferred customised clothing.