Start Your Return Here

If you need to return an item, please send it back within 90 calendar days of receiving your order.
Before returning anything, please review our Terms and Conditions for full details.
To exercise your statutory right to cancel under EU consumer law, you must notify us within 14 days of receiving your order. Please use the return button below or contact us by email if you wish to cancel your order.

Finding your nearest drop-off point
Visit the FedEx website for your country to find your nearest drop-off location.




EU Website Returns Portal

follow the instructions below

Ordered a different way?

Over the phone :

  1. Fill out the returns form. (Download it here if needed.)
  2. Post your return using your preferred courier, we recommend using a tracked service.

Prize exchanges: For prize exchanges, please contact the event organiser. Rooster does not handle prize exchanges directly. Please refer to our Terms and Conditions